ELM WORLD · CUSTOMER PORTAL

Your personal hub for ELM World services

Explore ELM World services, confirm your order terms and manage your account, invoices and support in one place.

ELM WORLD

Your client dashboard

Everything to hand, whenever you need it.

Choose a serviceBrowse available products and find your plan. Manage your accountManage your services, invoices and contact details. Get supportContact the team or ask Rowan.

PrivacySee how we handle your personal data. Clear billingSee the price and terms before ordering. Support in the portalTickets, replies and Rowan in one place.

ELM WORLD

Solutions for your organisation

Explore packages on Castle

Explore the services, then confirm availability, term and final price in the portal before ordering.

Private office

Email and collaboration tools for your team.

Secure cloud

Files and services in an ELM managed environment.

Hosting

Environments for websites, applications and projects.

VPN and network

Remote access and connectivity for organisations.

A clear journey

How it works

Explore a packageCompare the scope on Castle or browse products available online.
Choose and confirmCheck the final price, currency, term and conditions before placing an order.
Use your dashboardAfter signing in, find your services, invoices and support tickets here.

ELM support

Need a hand?

Rowan can help you find a service or the right portal page. Our ELM team handles account matters, payments and decisions requiring authorisation.

Contact the team

Current portal catalogue

Products available to order online

View all services

Before buying, check the final price, currency, term and conditions on the product page. Packages shown on Castle may need individual confirmation.

Private messenger

Matrix messenger subscriptions.

Private email

Mailbox Basic with 3 GB of storage.

Pouches of DAR

100, 250, 500 and 1000 DAR denominations. ELM confirms fulfilment manually.

ELM WORLD

Services available by enquiry

Other offers use your account currency. Review the proposals and contact the team.

Mail and messaging

Account templates and shared modules.

Castle packages

Service bundles for an agreed scope.

AI assistants

Basic access and managed solutions.

ELM pricing

ELM services and packages

Ask for an offer

Total price. VAT is not currently charged. Amounts cover the stated unit and full term. New services and packages are available by enquiry; scope, resources and limits are confirmed before purchase.

PLN and GBP pricebooks use separate commercial prices. Model/API usage, domains, licences and work outside the agreed scope are charged separately.

Castle packages — full-term price

Package discounts: 3 months 5%, 6 months 10%, 12 months 20%. These do not apply to Mailbox, Matrix or DAR. Seats and resources require agreement.

Package	1 mo	3 mo	6 mo	12 mo	Scope
Sentinel	£8.00	£22.80	£43.20	£76.80	Package scope Mail and cloud; proposed 1 account. Limits must be confirmed before purchase.
Knight	£27.50	£78.38	£148.50	£264.00	Package scope Mail, cloud, Matrix, VPN and video; proposed 1 account. Limits must be confirmed before purchase.
Commander	£49.00	£139.65	£264.60	£470.40	Package scope Extended collaboration; seats and modules specified in the quote. Limits must be confirmed before purchase.
Merchant	£69.00	£196.65	£372.60	£662.40	Package scope Workspace and basic store infrastructure. Build and full WOO-CARE extra; seats specified in the quote. Limits must be confirmed before purchase.
Bard	£39.50	£112.58	£213.30	£379.20	Package scope 1 creator; PEERTUBE-CREATOR scope. Livestream and high transfer extra, without duplicate media charges. Limits must be confirmed before purchase.

Royal: individual quote. Merchant excludes store development and full WOO-CARE. Ask for an offer

Workspace modules

Service	Unit / term	Total price	One-off setup	Scope
Online documents	account / stated term · 30 days	£4.80	—	Scope and terms Requires FILES; Collabora or ONLYOFFICE, one editor without duplicate charges. Licences depend on the agreed option. Ask for an offer
Online documents	account / stated term · 365 days	£57.60	—	Scope and terms Requires FILES; Collabora or ONLYOFFICE, one editor without duplicate charges. Licences depend on the agreed option. Ask for an offer
Online documents	account / stated term · 3 months	£14.40	—	Scope and terms Requires FILES; Collabora or ONLYOFFICE, one editor without duplicate charges. Licences depend on the agreed option. Ask for an offer
Online documents	account / stated term · 6 months	£28.80	—	Scope and terms Requires FILES; Collabora or ONLYOFFICE, one editor without duplicate charges. Licences depend on the agreed option. Ask for an offer
Nextcloud workspace	account / stated term · 30 days	£4.80	—	Scope and terms Proposed 10 GB; files, calendar, contacts, tasks, Notes, Deck and Mail client included. Mailbox charged separately. Ask for an offer
Nextcloud workspace	account / stated term · 365 days	£57.60	—	Scope and terms Proposed 10 GB; files, calendar, contacts, tasks, Notes, Deck and Mail client included. Mailbox charged separately. Ask for an offer
Nextcloud workspace	account / stated term · 3 months	£14.40	—	Scope and terms Proposed 10 GB; files, calendar, contacts, tasks, Notes, Deck and Mail client included. Mailbox charged separately. Ask for an offer
Nextcloud workspace	account / stated term · 6 months	£28.80	—	Scope and terms Proposed 10 GB; files, calendar, contacts, tasks, Notes, Deck and Mail client included. Mailbox charged separately. Ask for an offer
Nextcloud Talk	account / stated term · 30 days	£4.80	—	Scope and terms Requires FILES. A separate calling service; Matrix voice and video do not incur a TALK charge. Ask for an offer
Nextcloud Talk	account / stated term · 365 days	£57.60	—	Scope and terms Requires FILES. A separate calling service; Matrix voice and video do not incur a TALK charge. Ask for an offer
Nextcloud Talk	account / stated term · 3 months	£14.40	—	Scope and terms Requires FILES. A separate calling service; Matrix voice and video do not incur a TALK charge. Ask for an offer
Nextcloud Talk	account / stated term · 6 months	£28.80	—	Scope and terms Requires FILES. A separate calling service; Matrix voice and video do not incur a TALK charge. Ask for an offer
Basic WireGuard access	account / stated term · 30 days	£4.80	—	Scope and terms Profile on an existing gateway; bandwidth to agree. Dedicated gateways and managed WAN are separate. Ask for an offer
Basic WireGuard access	account / stated term · 365 days	£57.60	—	Scope and terms Profile on an existing gateway; bandwidth to agree. Dedicated gateways and managed WAN are separate. Ask for an offer
Basic WireGuard access	account / stated term · 3 months	£14.40	—	Scope and terms Profile on an existing gateway; bandwidth to agree. Dedicated gateways and managed WAN are separate. Ask for an offer
Basic WireGuard access	account / stated term · 6 months	£28.80	—	Scope and terms Profile on an existing gateway; bandwidth to agree. Dedicated gateways and managed WAN are separate. Ask for an offer

Bundles for one account

Service	Unit / term	Total price	One-off setup	Scope
Office with AI	account · 30 days	£24.00 + model/API usage	—	Scope and terms Bundle for one account. Includes: MAIL-3G, FILES, DOCS, MATRIX, AI-OFFICE. Scope and limits require confirmation. Ask for an offer
Contact	account · 30 days	£9.60	—	Scope and terms Bundle for one account. Includes: MAIL-3G, MATRIX. Scope and limits require confirmation. Ask for an offer
Full office	account · 30 days	£19.20	—	Scope and terms Bundle for one account. Includes: MAIL-3G, FILES, DOCS, MATRIX. Scope and limits require confirmation. Ask for an offer
Office	account · 30 days	£14.40	—	Scope and terms Bundle for one account. Includes: FILES, DOCS, MATRIX. Scope and limits require confirmation. Ask for an offer

AI worker account access

Service	Unit / term	Total price	One-off setup	Scope
AI worker account access	account / stated term · 30 days	£4.80 + model/API usage	—	Scope and terms Access per active account; model/API usage extra. Integration setup and care are quoted per organisation. Ask for an offer
AI worker account access	account / stated term · 365 days	£57.60 + model/API usage	—	Scope and terms Access per active account; model/API usage extra. Integration setup and care are quoted per organisation. Ask for an offer
AI worker account access	account / stated term · 3 months	£14.40 + model/API usage	—	Scope and terms Access per active account; model/API usage extra. Integration setup and care are quoted per organisation. Ask for an offer
AI worker account access	account / stated term · 6 months	£28.80 + model/API usage	—	Scope and terms Access per active account; model/API usage extra. Integration setup and care are quoted per organisation. Ask for an offer

Hosting and care

CARE includes the stated hosting without a second hosting charge. Annual price = 12 monthly prices. Work allowances do not roll over.

Service	Unit / term	Total price	One-off setup	Scope
Small website hosting	website / store · 12 months	£228.00	—	Scope and terms 1 website; proposed 5 GB; SSL and daily backups with 14-day retention. Content edits excluded. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
Small website hosting	website / store · 1 month	£19.00	—	Scope and terms 1 website; proposed 5 GB; SSL and daily backups with 14-day retention. Content edits excluded. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WooCommerce hosting and care	website / store · 12 months	£1,428.00	—	Scope and terms WOO-HOST included. Updates, cart/payment tests, backups; up to 2 hours of work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WooCommerce hosting and care	website / store · 1 month	£119.00	—	Scope and terms WOO-HOST included. Updates, cart/payment tests, backups; up to 2 hours of work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
Store growth and care	website / store · 12 months	£2,988.00–£5,988.00	—	Scope and terms Hosting at the agreed scope, integrations and 3–6 hours of work/month under contract. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
Store growth and care	website / store · 1 month	£249.00–£499.00	—	Scope and terms Hosting at the agreed scope, integrations and 3–6 hours of work/month under contract. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WooCommerce hosting	website / store · 12 months	£420.00	—	Scope and terms 1 small store; proposed 20 GB; SSL and 30-day backups. Full application care separate. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WooCommerce hosting	website / store · 1 month	£35.00	—	Scope and terms 1 small store; proposed 20 GB; SSL and 30-day backups. Full application care separate. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress hosting and care	website / store · 12 months	£948.00	—	Scope and terms WP-HOST included. Updates, monitoring, tests, 30-day backups; up to 1 hour of minor work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress hosting and care	website / store · 1 month	£79.00	—	Scope and terms WP-HOST included. Updates, monitoring, tests, 30-day backups; up to 1 hour of minor work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress extended care	website / store · 12 months	£1,428.00	—	Scope and terms WP-HOST included. WP-CARE scope with up to 2 hours of work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress extended care	website / store · 1 month	£119.00	—	Scope and terms WP-HOST included. WP-CARE scope with up to 2 hours of work/month. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress hosting	website / store · 12 months	£288.00	—	Scope and terms 1 website; proposed 10 GB; SSL and 14-day backups. Customer maintains the application. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer
WordPress hosting	website / store · 1 month	£24.00	—	Scope and terms 1 website; proposed 10 GB; SSL and 14-day backups. Customer maintains the application. Work allowances do not roll over. Domains, paid plugins, major migration and new features extra; resource limits require confirmation. Ask for an offer

Website/store projects and migration

Service	Unit / term	Total price	One-off setup	Scope
Brochure website	project · one-time	from £500.00	—	Scope and terms Up to 5 sections, form and basic SEO; customer content, 1 language. Ask for an offer
Custom project / ERP / B2B	project · one-time	Individual quote	—	Scope and terms Scope, variants, languages, integrations and imports specified individually. Ask for an offer
Basic WooCommerce store	project · one-time	£1,800.00–£3,600.00	—	Scope and terms Up to 30 products from prepared data, standard payment and delivery, emails, testing and training. Ask for an offer
Business WordPress website	project · one-time	£900.00–£1,500.00	—	Scope and terms Up to 5 pages, customised existing theme, form, tests and handover. Ask for an offer
Simple mailbox migration	mailbox · one-time	from £30.00	—	Scope and terms One IMAP mailbox up to 3 GB; project minimum PLN 300 / GBP 60. Larger datasets quoted separately. Ask for an offer
Website or store migration	project · one-time	Individual quote	—	Scope and terms Audit and time estimate before quoting; migration is not hidden in the subscription. Ask for an offer

AI integration setup and care

Care is per organisation or instance. AI-OFFICE access is charged only for actual worker accounts; no fictional visitor accounts for a public chatbot. Models/API usage extra.

Service	Unit / term	Total price	One-off setup	Scope
Existing ELM worker integration	organisation / instance · 1 month	£49.00–£99.00 + model/API usage	£480.00–£960.00	Scope and terms Mail, Nextcloud, Calendar; roles, action approval, tests and training. Care: 0.5–1 hour/month per organisation. Model/API usage and required AI platform subscription extra; customer sets the spending limit. Ask for an offer
Custom AI workflows	organisation / instance · 1 month	Individual quote + model/API usage	£3,000.00–£6,000.00	Scope and terms Multiple systems, custom APIs, workflows and error handling. Ongoing care quoted separately. Model/API usage and required AI platform subscription extra; customer sets the spending limit. Ask for an offer
Website knowledge assistant	organisation / instance · 1 month	£49.00–£99.00 + model/API usage	£600.00–£1,200.00	Scope and terms Approved knowledge and human handoff. Care: 0.5–1 hour/month per instance; no fictional visitor seat charges. Model/API usage and required AI platform subscription extra; customer sets the spending limit. Ask for an offer
WooCommerce worker	organisation / instance · 1 month	£149.00–£299.00 + model/API usage	£1,200.00–£2,400.00	Scope and terms Product/order reading, draft replies, one new connector. Care: 2–4 hours/month per organisation. Model/API usage and required AI platform subscription extra; customer sets the spending limit. Ask for an offer

Media, network and resources

Service	Unit / term	Total price	One-off setup	Scope
Dedicated hardware	environment · 1 month	Individual quote	—	Scope and terms Resources, power, disks, bandwidth, support and failure reserve need a quote. Ask for an offer
DNS and domains	domain / scope · 1 month	Individual quote	—	Scope and terms Basic DNS included in the service. Domains at registrar cost; registration and renewal stated in the quote. Ask for an offer
Firewall, redundant WAN and SLA	environment · 1 month	Individual quote	—	Scope and terms Hardware, monitoring, failover and staffing require confirmation. Ask for an offer
Kubernetes / HA / dedicated AI / GPU	environment · 1 month	Individual quote	—	Scope and terms Architecture and resource costs quoted individually; no unverified starting price. Ask for an offer
Mastodon account	account · 30 days	£4.80	—	Scope and terms Account on an ELM instance; a private instance is separate. Ask for an offer
Managed Mastodon instance	instance · 1 month	from £30.00	from £100.00	Scope and terms Proposed 50 GB media; content moderation separate. Ask for an offer
PeerTube for creators	creator / instance · 1 month	from £39.50	—	Scope and terms Proposed 100 GB video and 250 GB transfer/month; 1 instance or agreed channel, livestream excluded. Ask for an offer
PeerTube livestream / high traffic	environment · 1 month	Individual quote	—	Scope and terms Bandwidth, viewers and transcoding after testing; limits agreed in the quote. Ask for an offer
Managed VM or application	environment · 1 month	Individual quote	—	Scope and terms CPU, RAM, disk, backups and administration hours specified individually. Ask for an offer
Managed remote VPN	user · 1 month	from £12.00	from £150.00	Scope and terms Minimum PLN 300 / GBP 60 per organisation. Gateway, roles and configuration; MFA only where supported. Ask for an offer
Site-to-site / private WAN	site · 1 month	from £100.00	from £300.00	Scope and terms Price and setup per site. Links and hardware extra; topology and VRFs specified individually. Ask for an offer

Pricing version: 20261002T204951Z-a9ab6b9e25fd326e · Confirm scope and price